Delete your KnottyDesk account
Delete it yourself in the app (fastest)
- Sign in at KnottyDesk (or in the KnottyDesk app).
- Tap 👤 Account at the top of the screen.
- Tap Delete my account, type DELETE and confirm.
Your account is deleted right away and you are signed out.
Or ask us to delete it
Email info@knottydesk.com from the email address on your account with the subject “Delete my KnottyDesk account”. We will confirm the request came from you and delete the account within 30 days.
What is deleted
- Your sign-in (email, password and all sessions). The email address can be used again for a new account.
- Your name, phone number, business name and service area.
- Boats that have no jobs with anyone else, and all your boat photos and documents (files are removed from storage).
- Your maintenance records that you entered yourself, notifications, connections, captain listing (including license number) and marina staff seats.
What is kept, and why
- Records shared with people you worked with (service requests, estimates, jobs, invoices, service history and messages) stay in their accounts, because they belong to their business records too. Your name is shown there as “Deleted user”, and private boat details (such as hull ID and slip) are removed.
- A record that an account was deleted (account ID, account type and date), kept to prevent fraud and to show we honored the request.
- Information we must keep by law (for example tax or payment records), for as long as the law requires.
Backups are overwritten on a rolling schedule. See our Privacy Policy for more.