Refund and Cancellation Policy
This policy explains how KnottyDesk subscriptions are billed, how to cancel, and when we give refunds. It is part of our Terms of Service. If you have a question about a charge, email info@knottydesk.com and we will help.
1. How billing works
- KnottyDesk plans are monthly subscriptions. Your plan is charged in advance at the start of each monthly billing period and renews automatically until you cancel.
- Prices are shown in US dollars before you subscribe, in the app under 👤 Account → Plan & Billing and on knottydesk.com. Applicable sales tax, if any, is added at checkout.
- Payments are processed securely by Stripe. KnottyDesk never sees or stores your full card number.
- Boat Owners can use the Free plan (1 boat) at no charge and choose a paid plan whenever they like.
- Service Pros and Captains choose a paid plan when they sign up. Billing starts on the day you subscribe.
- Marinas choose a plan when they sign up and then get 30 days of free onboarding. Your first charge for the plan comes when onboarding ends, on the date shown in Plan & Billing. If you cancel before onboarding ends, you are not charged for the plan.
2. Founding member pricing
- Founding rates are limited and are offered while spots last in each region (for Owners, nationwide).
- You keep your founding rate for as long as your subscription stays continuously active.
- If you cancel, or your subscription ends because a payment could not be collected, your founding rate and your founding spot are released. If you return later, the regular price applies.
- If you switch to another plan, the new plan's price is shown before you confirm: its founding price if a founding spot is still available, otherwise its regular price.
3. How to cancel
You can cancel at any time, and you don't need to call us:
- In the app, go to 👤 Account → Plan & Billing.
- Tap Manage billing & receipts and choose Cancel plan.
You can also email info@knottydesk.com from the email address on your account and ask us to cancel; we will confirm by email.
What happens when you cancel: your plan stays active until the end of the billing period you have already paid for, and you will not be charged again. After that, Owners move to the Free plan. Pros, Captains and Marinas are asked to choose a plan again before they can keep using KnottyDesk. Your records are not deleted when you cancel; you can come back to them by choosing a plan, or email us for a copy. To delete your account and data, see Delete your account.
4. Refunds
Because you can cancel at any time and keep your plan until the end of the period, we do not give refunds or credits for partial months, unused time, or a month you forgot to cancel, except as described below or where the law requires otherwise.
We will refund:
- a duplicate charge or any charge made in error by KnottyDesk;
- a charge made after you cancelled (when the cancellation was confirmed before the renewal date);
- a charge for a period in which KnottyDesk was unavailable for most of the period because of a problem on our side.
To ask for a refund, email info@knottydesk.com within 60 days of the charge, with the date and amount. Approved refunds go back to the original payment card, usually within 5 to 10 business days, depending on your bank.
5. Changing plans
- Upgrading takes effect right away. You are charged the difference for the rest of the current billing period (prorated), then the new price each month.
- Downgrading takes effect at the start of your next billing period. Nothing is refunded for the current period.
- If your records are over the limits of a smaller plan (for example, more than 1 boat on the Free plan), nothing is deleted. You can still see everything, but you can't add more until you are within the plan's limits or upgrade.
- Marinas during onboarding: you can change plans at any time during your 30 free days; you are charged for the plan you have when onboarding ends.
6. Marina onboarding price
Some marinas also agree an onboarding price with us during a consultation (for example, for setting up slips and training staff). That price is confirmed with you in writing before onboarding starts and is charged once, on the first invoice after onboarding ends. If you cancel before onboarding ends, the onboarding price is not charged. Once onboarding is complete, the onboarding price is not refundable, because the setup and training work has been done.
7. Failed payments
If a payment fails, we will email you and retry the card over the following days. You can update your card in Plan & Billing → Manage billing & receipts. If payment still can't be collected, your plan ends, and Section 3 applies (including the loss of any founding rate).
8. Price changes
We will give you at least 30 days' notice by email before any price change applies to you. A price change does not affect a founding rate while your subscription stays continuously active.
9. Payments between users
When a Pro, Marina or Captain sends you an invoice through KnottyDesk, that payment is between you and that business. KnottyDesk is not a party to it and can't refund it. Please contact the business directly about refunds for their work. Their card-fee choice (absorbed or passed on) is shown on the invoice before you pay.
10. Disputes and chargebacks
If something doesn't look right, please email us first at info@knottydesk.com. We usually reply within 2 business days and can often fix it faster than a bank dispute.
11. Contact
KnottyDesk, LLC (Florida) · info@knottydesk.com