KnottyDesk Privacy Policy
KnottyDesk, LLC ("KnottyDesk", "we", "us") runs the KnottyDesk app and website at knottydesk.com and beta.knottydesk.com. KnottyDesk helps boat Owners keep their boat records and work with marine service Pros, Marinas and licensed Captains. This policy explains what information we collect, how we use it, who can see it, and the choices you have.
We do not sell your personal information, we do not show ads, and we do not use advertising or analytics trackers.
1. Information we collect
Account information. Your name, email address, password (stored only in encrypted, hashed form by our hosting provider), phone number if you add one, business name for Pros, Marinas and Captains, and your account type (Owner, Pro, Marina, Captain).
Boat information (Owners). Boat name and details you enter (type, year, length, beam, draft, height, hull identification number, engines and hour meters, home marina and slip), maintenance records, photos and documents you upload (for example registration or insurance papers).
Service and job records. Service requests, estimates, scheduling, job notes, meter readings, invoices and payment status, marina access passes and check-ins, and messages between you and the people you work with.
Captain information. License type, license number and expiration date, license card images, certificate of insurance and drug-testing letter if you upload them, your license attestation (the wording you agreed to and when), whether you say you carry insurance, services, boats you run, service area, rates, bio, experience, waters you know, certifications and profile photo.
Pro credentials. If you are a Pro: your certificate of insurance (insurer, policy number, expiration and the document), license or certification (name, number, expiration and the document) and a check-in photo, if you upload them.
Marina information. Marina name, address and contact details, map location, staff and technician accounts you link, vessels and contacts you add, dock maps and workspace notes.
Location. When you search for nearby Pros, Marinas or Captains you can type a ZIP code or town, or allow your device's location. Your device location is used for that search and saved only on your device (it is removed when you sign out). The ZIP code or town you type is sent to a mapping service to find its coordinates. Pros, Captains and Marinas who set a service area or map location have that location stored so others can find them.
Technical information. Like most websites, our hosting providers receive your IP address, browser type and the time of each request, and keep it in security and error logs. The app saves some settings in your browser's storage (for example your signed-in session and screen preferences). We do not use cookies for advertising or tracking.
Problem reports. If something in the app breaks (for example a screen error or a failed connection), the app automatically sends us a short report so we can fix it, often before anyone tells us: the error text, the screen it happened on, the app version, your account type and your browser type. Email addresses and phone numbers are removed from the report, and it never includes your passwords, documents, photos or messages. We keep problem reports for up to 90 days.
Messages to us. If you email us or send beta feedback in the app, we keep that message.
2. How we use information
- To run KnottyDesk: create your account, show your boats and records, and connect you with the Pros, Marinas and Captains you choose.
- To send you notifications and emails about your account and jobs (for example a new request, an estimate, an invoice, or a password reset).
- To keep KnottyDesk safe: prevent fraud and misuse, enforce our Terms, and protect users.
- To fix problems and improve KnottyDesk.
- To meet legal obligations.
3. Who can see your information
| Who | What they can see |
|---|---|
| A Pro or Marina you send a request to | Your name, your request and messages, and while they are working on it (from your request until the job is finished) the boat's details, hour meters and maintenance history, without prices from other work. Afterwards they keep only the record of their own job (your name, the boat's name, the work done and the invoice). |
| A Pro or Marina you choose to share a boat with | That boat's details, hour meters and maintenance history, until you stop sharing (you can stop at any time). Documents and photos are not shared. |
| A Marina you work with, or that you approve to link your boat | The boat and job details needed for marina services and access. |
| A Captain you send a request to | Your name, the boat details, dates, route and notes. Phone numbers are shared only after you accept a quote. |
| Signed-in KnottyDesk users | Directory listings of Pros, Marinas and Captains (business name, services, area, rates, bio, photo). A Captain's license number, phone and email are never shown in the directory. |
| Marina office staff and signed-in boat Owners | A Pro's uploaded insurance certificate, license and check-in photo, so Owners can compare Pros before choosing one and marinas can check them before check-in. |
| A boat Owner who books a Captain, or whose request the Captain approves | That Captain's license card, license number, insurance certificate and drug-testing letter, until 30 days after the job or until the Captain stops sharing. Everyone else sees only badges (for example "License uploaded", "Insured"). |
| A Marina's technicians | Only the jobs assigned to them, without prices, and a notification when a job is assigned to them. |
| The marina where your boat is docked | If the marina limits outside service, the requests you make to use an outside Pro (which Pro, the service and your reason). |
| Our service providers | See section 4. |
Each person you work with may keep the records of your work together (for example a Pro's invoice), even if you later delete your account.
4. Service providers we use
We share information only as needed to run KnottyDesk:
- Supabase (database, sign-in and file storage; data stored in the United States).
- Netlify (website hosting).
- Our email sending provider (account and job emails).
- OpenStreetMap Nominatim (turns a ZIP code or town you type into map coordinates).
- jsDelivr (delivers app code files to your browser).
- Stripe and QuickBooks, when card payments and accounting are added. Card details would go directly to Stripe; KnottyDesk would not store full card numbers.
We may also share information if required by law, to protect the rights and safety of users or others, or as part of a merger, sale or transfer of our business (the new owner would be bound by this policy).
5. How long we keep information
We keep your information while your account is open. When you delete your account, we remove your sign-in and personal details. Records shared with people you worked with (such as jobs, invoices and service history) may remain in their accounts with your name removed. We may keep limited information longer when the law requires it (for example tax or payment records) or to resolve disputes and prevent fraud. Backups are overwritten on a rolling schedule.
6. Your choices and rights
- See and download your data: use "Download my data" in the app.
- Correct your data: edit it in the app, or contact us.
- Delete your account: use "Delete my account" in the app, or request it at knottydesk.com/account-deletion.html or by emailing us.
- Emails: account and job emails are part of the service. We will not send marketing emails without giving you a way to unsubscribe.
- Location: you can always type a ZIP code instead of sharing your device location, and you can turn location off in your device settings.
Depending on where you live, you may have additional rights under state privacy laws, such as the right to know, correct, delete or obtain a copy of your personal information, and to opt out of the sale of personal information or targeted advertising (we do neither). To use these rights, contact us; we will verify your request and respond within the time the law requires. You can appeal a decision by replying to our response. We will not treat you differently for using your rights.
7. Security
We use encrypted connections, access rules in our database so people can see only the records they should, private storage for files, and regular security testing. No system is perfectly secure, so please use a strong password and keep it private.
8. Children
KnottyDesk is for adults. You must be at least 18 to create an account. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.
9. Changes to this policy
We will post any changes here and update the effective date. If changes are significant, we will tell you in the app or by email.
10. Contact us
KnottyDesk, LLC (Florida) Email: info@knottydesk.com