KnottyDesk Terms of Service
These Terms are an agreement between you and KnottyDesk, LLC, a Florida limited liability company ("KnottyDesk", "we", "us"). By creating an account or using KnottyDesk, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use KnottyDesk.
1. Who can use KnottyDesk
You must be at least 18 years old and able to make a binding agreement. If you use KnottyDesk for a business (for example as a Pro, Marina or Captain), you confirm you are authorized to act for that business, and "you" includes that business.
2. What KnottyDesk is (and is not)
KnottyDesk is a software platform. It helps boat Owners keep boat records and connect with independent marine service professionals ("Pros"), marinas ("Marinas") and licensed captains ("Captains").
- KnottyDesk does not provide marine services, captain services or marina services. Pros, Marinas and Captains are independent businesses, not KnottyDesk employees or agents.
- KnottyDesk is not a party to any agreement between users. Estimates, quotes, jobs, invoices and payments are between the Owner and the Pro, Marina or Captain.
- KnottyDesk does not verify licenses, insurance, credentials, qualifications or background of any user. Captains attest that they hold an active, valid license; KnottyDesk does not check it. Labels such as "License attested by captain" or "Says insured" repeat what the user told us. Confirm credentials and insurance yourself before hiring anyone.
- Marina access passes, QR check-ins and similar tools help organize work. They are not a guarantee of anyone's identity, authorization, safety or quality of work.
3. Your account
Keep your login details private and accurate. You are responsible for activity on your account. Tell us right away at info@knottydesk.com if you think someone else has used it. One person or business per account; Owners and Captains should use separate logins for each role.
4. Plans, fees and payments
- During the beta, KnottyDesk is free.
- Paid plans, when offered, are billed in advance through our payment processor and renew automatically until you cancel. You can cancel at any time; cancellation takes effect at the end of the current billing period. Billing, cancellation and refunds are explained in our Refund and Cancellation Policy.
- Payments between users. When a Pro, Marina or Captain sends an invoice, payment is owed to them, not to KnottyDesk. During the beta, KnottyDesk does not process card payments: "Pay Invoice" and "Mark Paid" only record that a payment was made outside KnottyDesk. When card payments are added, they will be processed by Stripe under Stripe's terms, and each business decides whether to pass on card fees.
5. Your content
You keep ownership of what you put into KnottyDesk (boat details, photos, documents, messages, listings, invoices). You give KnottyDesk permission to store, process and show that content as needed to run KnottyDesk and to show it to the people you choose to work with. Only upload content you have the right to share, and keep your information accurate and current (including license and insurance information).
6. Rules for using KnottyDesk
You agree not to:
- break any law, or use KnottyDesk for anything unsafe or fraudulent;
- give false information, including about licenses, insurance or qualifications;
- harass, threaten or spam other users, or contact them for purposes unrelated to their KnottyDesk work;
- upload harmful code, try to get into accounts or data that aren't yours, test our security without written permission, or overload our systems;
- copy or scrape KnottyDesk data, or use it to build a competing service;
- get around the way KnottyDesk shows or hides information (for example contact details shown only after a quote is accepted).
We may remove content or suspend accounts that break these rules.
7. Captains
If you list yourself as a Captain, you confirm that you hold, and will keep, an active, valid U.S. Coast Guard license (or other required credential) suitable for the services, waters and vessels you offer; that your license information is true; and that you will update it or remove your listing if it lapses or is suspended or revoked. You are solely responsible for your services, your safety decisions, compliance with all maritime laws, and your insurance.
8. Pros and Marinas
If you offer services as a Pro or Marina, you are responsible for holding any licenses, permits and insurance your work requires, for the quality and safety of your work, for your prices and invoices, and for complying with all laws that apply to your business. Marinas are responsible for who they allow on their property and for their staff and technician accounts.
9. Disclaimers
KnottyDesk is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee that KnottyDesk will be uninterrupted or error-free, that information from other users is accurate, or the results of any service you arrange through KnottyDesk. Maintenance reminders and records are aids, not professional advice; always follow your boat manufacturer's guidance and use qualified professionals.
10. Limitation of liability
To the fullest extent the law allows, KnottyDesk and its owners, employees and contractors are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, or for any injury, loss or damage arising from services, work, travel or payments between users. Our total liability for any claim relating to KnottyDesk is limited to the greater of the amount you paid KnottyDesk in the 12 months before the claim or $100.
11. Indemnity
You agree to defend and hold KnottyDesk harmless from claims arising from your content, your services or work, your dealings with other users, or your breach of these Terms or the law.
12. Ending your account
You can delete your account at any time in the app ("Delete my account"). We may suspend or end your account if you break these Terms or if needed to protect users or KnottyDesk. Sections that by their nature should continue (such as disclaimers, limits of liability and indemnity) continue after your account ends.
13. Law and disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Florida, except that either of us may bring a claim in small-claims court if it qualifies.
14. Changes
We may update these Terms. We will post the new version with a new effective date and, for significant changes, tell you in the app or by email. Continuing to use KnottyDesk after changes take effect means you accept them.
15. Contact
KnottyDesk, LLC (Florida) Email: info@knottydesk.com